![]() ![]() Travellers of all ages require identification that matches the name and spelling on their ticket. If you do not have proper documentation for you or your children, you will not be allowed to board your flight. Swoop is not responsible for missed flights, transfers, or any portion of onward travel due to late arrival at the gate.ĭon't let missing travel documents stop your plans short. Airport and security procedures often take much longer to complete, so please give yourself adequate time. Please keep in mind that these recommendations are minimums. If you miss your flight, you'll be out of pocket for your airfare and fees, as well as any costs of rebooking. Travellers who fail to meet these cut-off requirements will be denied travel or baggage acceptance, with no exceptions. Oversized / Overweight baggage drop: Closes 90 minutes prior to departureīoarding: Closes 15 minutes prior to departure Please be aware of these firmly enforced cut-off times to avoid disappointment:Ĭheck-in / baggage drop: Closes 1 hour prior to departure ![]() We don’t want you to miss out on your Swoop travel experience, but we cannot delay flights for late-comers. Travellers must have their boarding passes (printed or electronic), baggage tags and baggage dropped off before our strict minimum cut-off times (1 hour prior to departure). If special services have been requested, web and mobile check in may direct you to the check-in counter at the airport for your boarding pass.īoarding passes will be issued to qualified travellers once check-in has been completed. Please be aware that the check-in and baggage drop counters at the airport will close 1 hour prior to departure, with no exception.įor airport check-in and/or baggage drop, Swoop agents are available starting three hours before your flight. Check-in online within 24 hours and up to one hour before your flight. ![]()
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